Chi Chi London had an existing mobile app with a platform agnostic mobile app developer. They reached out to us as they were experiencing performance issues on the existing app and they were also frustrated by the limited number of integrations available to them. For example, they had just launched KLEVU search on their online store but this was not supported in the app.

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Additionally, Chi Chi London had to go via their app developer whenever they wanted to make a change to the app. This could take weeks to be executed depending on the developer's workload. This is far from ideal for an e-commerce brand who needs to make regular updates to their app to promote new products and collections.

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In summary, Chi Chi London were looking for an app with design and functionality continuity with their website, which they could manage themselves in real-time.

The engineering team at Venn Apps developed a new dynamic search feature powered by KLEVU which provides users with popular searches, suggestions, and updates results in real-time as a user types. Thanks to the dynamic search feature customers are able to quickly find products and collections that they are interested in which has resulted in a 5x higher conversion rate and a 12% higher average order value vs. the previous app.

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Additionally, the team at Chi Chi London were provided with a no-code drag & drop CMS dashboard that allows them to manage the app in real-time. The dashboard allows them to make or schedule changes to their homepage, shop menu, theme, and app settings. They are also able to analyse user activity and send push notifications via the dashboard.

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The new app has given Chi Chi London the freedom to make changes to the app as and when they please, while offering their customers a seamless experience with the online store.